Frequently Asked Questions

Ordering is simple, fast, and secure. Simply browse our website, click on any product card to open the Quick View pop-up, choose your desired quantity (1 to 5 units), and click "Order Now via WhatsApp". This generates a pre-formatted message with your chosen item and quantity, and opens WhatsApp directly so our team can immediately confirm your delivery address.

As a new growing lifestyle brand, WhatsApp ordering allows us to provide warm, personalized human customer service with zero checkout friction or complex account logins. You can ask questions about item specifications, confirm stock in real time, and receive live delivery tracking directly on your phone.

Yes, absolutely! When you click Order on any product, you can simply type any additional items you want into the WhatsApp chat before pressing send, or message us directly with your custom product list.

Because our curated lifestyle products are imported in carefully controlled batches with limited stock, we cap quantities at 5 units per order to ensure fair availability for all customers. If you are interested in wholesale or bulk corporate gifts, please mention it to us in the chat!

Orders confirmed before 2:00 PM are dispatched on the same or next business day. Colombo and suburban areas typically arrive within 1 to 2 business days. Outstation and provincial deliveries typically take 2 to 4 business days via our trusted courier partners.

Yes! We deliver door-to-door to all districts and locations across the country. Our courier will call your provided contact number before arrival to coordinate drop-off.

Standard delivery is typically Rs. 350 – Rs. 450 depending on your delivery location and package weight. We frequently offer free delivery promotions on orders over Rs. 5,000 — ask our WhatsApp agent for ongoing specials!

We accept:
1. Cash on Delivery (COD) — Pay comfortably when your package arrives at your doorstep.
2. Bank Transfer / Online Banking — Direct bank deposits or mobile banking transfers prior to dispatch.

No credit card is required! With Cash on Delivery and direct bank transfers, you can shop effortlessly without entering card details online.

Yes. Each product in our catalog undergoes rigorous multi-point inspection by our 16 founding team members before packaging to verify motor functionality, charging cables, seal integrity, and aesthetic finish.

We take customer satisfaction seriously. If an item arrives defective or damaged during transit, notify us on WhatsApp with a short video or photo within 48 hours of receiving the package. We will promptly arrange a free replacement or exchange.