Frequently Asked Questions
Everything you need to know about our products, direct WhatsApp ordering, payment options, and islandwide delivery.
Ordering via WhatsApp
How do I place an order with SIXTEEN MART?
Browse our collection, click any item for Quick View, select your quantity, and click Order via WhatsApp. This automatically prepares a pre-filled WhatsApp message with your selected items, opening the chat immediately so our customer care team can confirm your delivery address.
Why do you use WhatsApp instead of traditional checkout?
Direct WhatsApp ordering eliminates complex account creation, forgotten passwords, and rigid checkout walls. You receive fast, personal human communication with real-time assistance and live order updates directly on your phone.
Can I order multiple different products together?
Yes! Use our built-in Cart page to add multiple items and adjust quantities. When you click Order via WhatsApp from the cart, a consolidated order list with itemized prices and final total will be generated automatically.
Why is product quantity limited to 5 units per item?
Our curated products are imported in high-demand, limited-volume batches. We cap retail orders at 5 units to maintain fair access for individual customers across Sri Lanka. For wholesale or corporate gift inquiries, please chat with us directly!
Shipping & Islandwide Delivery
How long does delivery take?
Colombo and suburban areas typically take 1 to 2 business days. Provincial and outstation deliveries typically arrive within 2 to 4 business days via our trusted courier partners.
Do you deliver islandwide across Sri Lanka?
Yes! We deliver door-to-door to all 25 districts in Sri Lanka. The courier service will contact your phone number prior to delivery to schedule the drop-off.
What is the standard delivery fee?
Standard delivery rates are typically Rs. 350 – Rs. 450 depending on weight and recipient location. We regularly run free-delivery promotions on qualifying orders.
Payment Options
What payment methods do you accept?
We accept Cash on Delivery (COD) at your doorstep, as well as convenient Bank Transfer / Online Banking deposits prior to dispatch.
Do I need a credit card to place an order?
Not at all! With Cash on Delivery and online bank transfers, you can complete your purchase safely without ever sharing credit or debit card details online.
Product Quality & Support
Are products inspected before delivery?
Every item is inspected by our founding team to ensure all electronic mechanisms, batteries, cables, and build qualities meet our stringent standards before shipment.
What happens if an item arrives defective or damaged?
If your item arrives with any transit damage or defect, message us on WhatsApp with a short video or photo within 48 hours of receipt. We will promptly arrange a replacement.